Legal and account access frequently asked
Yes. Log in to Account Settings and select Close Account under Legal. Your balance is returned to your last withdrawal payment method — DANA, OVO, GoPay or QRIS — within 2–5 business days. Once closed, you cannot reopen the same account; you can create a new one after 30 days if you choose to return.
Open the support panel in your account and select Data Request. We'll email you a copy of all your stored information — email, phone, transaction history, documents — within 14 days. For deletion, submit a Deletion Request; we'll anonymise your account after 36 months if local law permits.
Click Forgot Password on the login page. We'll send a reset link to your registered email. Click it within 24 hours and set a new password. If you don't receive the email, check your spam folder or contact support. Your account access remains locked until you reset the password.
Yes. All payments run through encrypted channels and verified gateways. We never store your full payment details. Your bank and payment provider also verify each transaction. If a deposit doesn't arrive, contact support with your receipt; we investigate within 24 hours.
Yes. In Account Settings, you can view your login history and see which cities, devices and IP addresses have accessed your account. Contact support to flag suspicious activity or to restrict login to a specific country or device type, where local law permits.
We keep your play history to detect fraud, comply with tax law and improve our platform. Your history is encrypted and only visible to you and our compliance team. We never share it with third parties unless required by law. You can download your full history anytime from Account Settings.
We retain your anonymised account data for 36 months after closure for legal and tax purposes, where local law permits. Personal details like your phone and email are deleted within 90 days of closure. You can request earlier deletion by contacting support; we'll confirm once processing is complete.
